"Support Policy"

All official support requests must be submitted through our Support Area at app.zarin.solutions or via email at hi@zarin.solutions. Direct messages to team members via social media or unrecorded phone calls may not be tracked or processed efficiently.

We offer multiple tiers of support. For standard projects, we guarantee an initial response within 24-48 business hours. For clients with dedicated SLA contracts, priority routing and faster response times apply as per their agreement.

Standard support covers bug fixes, server downtime (if hosted by us), and minor clarifications regarding the use of the delivered product. It ensures that the product functions as originally agreed in the scope of work.

Support does not cover new feature requests, major redesigns, training for new staff, or fixing issues caused by third-party modifications or unauthorized access. These will be billed separately as new development work.

We provide a 30-day warranty period starting from the date of final delivery, during which we will resolve any critical bugs related to the original scope at no extra cost. After this period, a maintenance contract is highly recommended.

For long-term peace of mind, we offer ongoing maintenance contracts that cover regular updates, security patches, performance monitoring, and priority support. Contact our sales team to find a plan that fits your needs.